Moving from Conflict to Collaboration

Event ID: P10356
Info: Nov 6 • Fri • 8:00am-12:00pm • 1 mtg • UHM Krauss 012 (Yukiyoshi Room) • $95 (General), $75 (Certificate participant)
With: Kathy Novak

As organizations increasingly expect employees at all levels to work together, often across functions, and make decisions that were formerly the exclusive responsibility of management, new potentials for conflict emerge. Learn to deal successfully with conflict, turning conflicts into opportunities for positive, productive results, no matter what level you are in your organization.

Learning Objectives

By the end of this workshop, participants are able to:

• Explain influences that are contributing to conflict in today's organizations.


• Identify behavior patterns that undermine the ability to address conflict constructively.


• Describe productive methods of dealing with these undermining behaviors.


• Distinguish between positions taken in a conflict and the underlying behaviors.


• Use the Key Actions to address conflict facing them on the job.

• Establish mutual involvement.


• Recognize and understand the person's point of view.


• Present your perspective of the problem and its impact.


• Decide on an appropriate plan of action.


• Express your appreciation for the other person's efforts.

Kathy Novak has 20 years of experience working as a senior human resources professional. Prior to starting Crackerjack Consulting in 1998, she was corporate director of human resources for Outrigger Hotels & Resorts, vice president of human resources for First Interstate Bank, director of human resources for McInerny, Inc., and personnel administrator for Pomare Ltd., dba Hilo Hattie. She is a certified human resources professional, certified as an AchieveGlobal facilitator, and also a trained investigator. Novak currently serves on the Salvation Army Board as chair of its Camp Homelani Committee, and recently retired from the Mediation Center of the Pacific, where she sat on its Personnel Committee. She still does volunteer mediation. She is a member of the Society for Human Resource Management and was a speaker at their national conference, Imagination 2000, held in Las Vegas. She has spoken at the SHRM Hawai‘i State Conference, the 2000 Leadership Local Style Conference, and the Western Area College and Business Officer's Conference held on Maui in 2004.